The Danger of Thinking “I’ve seen this before” – Michael Henderson

I was so sure - Michael Henderson

What happens when a familiar pattern makes us too certain about what we’re seeing? In this short extract from On Experience, corporate anthropologist Michael Henderson tells a story about walking into a situation convinced he’d seen it before. What happened next reveals something fascinating about expertise, assumptions and getting things wrong. ? Edited Transcript Geoff: […]

What an Anthropologist Taught Me About Experience

5 What an Anthropologist taught me about Experience

Most people think experience is all about having seen something before. But what if it’s not? In the first conversation in my On Experience series, I sat down with corporate anthropologist Michael Henderson. I expected that our entire talk would be about organisational culture. Some of it was, but for most of it we ended up […]