Why Experts Notice Things You Don’t with Michael Henderson

Why Experts notice things you don't - with Michael Henderson

Most people think experience is about knowing more. But what if its greatest gift is something else entirely? In this excerpt from On Experience, corporate anthropologist Michael Henderson explains why experts don’t necessarily see more than everyone else. If you’ve ever wondered why experienced people seem to spot opportunities, problems or patterns before everyone else, this […]

Three Ways To Turn Your Customers into Experts

Bad Photos This is a rather bad photo that I took at a wedding one day. Normally, I don’t show people my bad photos. And that’s my point. We don’t normally show people our bad work. And equally no one is going to say ‘Hey! What camera are you using?” or if they are, they’re […]